Our knowledgeable and efficient staff is ready to assist with questions about ordering, billing, shipping and reporting. Client Services is available 24 hours-a-day, seven days-a-week for the convenience of our clients:
Our Client Services representatives are experienced medical technologists and laboratory professionals who understand patient care requirements, lab operations, and issues that arise. They provide a wide range of services including: test add-ons, specimen tracking, supply ordering, physicians and patient referrals, test results, testing laboratory inquiries, and will call pickups.
Our dedicated representatives are committed to concluding each client inquiry with an acceptable resolution. Our system is designed to give you the answers you need as quickly as possible with a minimum of transfers and wait times. We handle more than 500,000 calls a year and resolve most calls on the first contact.